How long will it it take you guys to ship my package?
We ask for up to two business days to prepare and ship orders.

What happens if I don’t get my package?
If you do not get your package within 5-10 business days of the expected arrival date, let us know and we will file a trace with Canada Post.

If a trace is filed, Canada Post will start a investigation (which can take up to 10 business days to complete). If they locate the package, they will ship it to you and you will get it a few days later.

Where can I track my package?
You can track your package at the Canada Post website.
https://www.canadapost.ca/trackweb/en#/home

Tracking number is invalid
If we have sent you an incorrect tracking number, please do not hesitate to contact us at [email protected]

Do I need to sign for my package?
Yes, we have signature required as a default when we ship packages. If you choose to not sign for your package please let us know in the notes section when checking out.

Please note, any order that weighs greater than 500 grams, it can only ship in a prepaid box and ships with no signature.  Should tracking state delivered and your address is correct, our warranty is fulfilled.

If you decide to leave this option out, the Guarantee Replacement Policy is Void.

What type of shipping service do you use?
We ship everything through Canada Post.  Orders that weigh under 500 grams will ship expresspost, all other orders will ship regular post, therefore these orders may take longer than 5 business days.  This is due to the restrictions canada post has placed.

Tracking information has not been updating
It is common for a package to miss a scan, check back in 24 hours to see if there has been an update. If there is no movement in 5 days, please contact us and we will open a trace with Canada Post.

SHIPPING DURING STAT HOLIDAYS OR BAD WEATHER

Canada Post – Expected delivery date range is 3 – 10 business days.

All orders shipped may be dropped off at your house or sent to the nearest postal outlet. Signature requests may not be collected by Canada Post. Please note that we are NOT responsible for lost or missing package if your tracking information shows that it has been successfully delivered.

In order to minimize your risk of package loss or theft, please monitor your tracking number closely and retrieve your package immediately once delivered. Check Canada Post’s service alerts for any delays.

What happens if package arrives damaged?

Should your package arrive damaged due to Canada Post.  Please provide us pictures of your entire package and the items inside.  Please ensure the damage is visible in the photos.  After careful review, we may credit/re-ship up to 50% of the product damaged.

What payments options are available?
At the moment we are only accepting Interac e-transfers. Payment instructions will be provided with your order. We will only start preparing your order when the transfer has been received. After we receive the payment, your order will be shipped in 1-2 business days.

How long do I have to make my payment?
Once an order is made it will be placed on hold until we receive payment, we will keep your order on hold for up to 48 hours. If payment is not made within 48 hours, your order will be cancelled and you will have to place a new order.

What if I need longer than 48 hours?
If you need more than 48 hours, please let us know at [email protected]

I have sent an Interac e-transfer, what happens next?
It can take up to 30 minutes for an e-Transfer to be received. If within a this amount of time we haven’t accepted your payment don’t be alarmed. We are probably working on other orders. Orders will be processed in the order of when payment was received.

My package was returned to sender.
When packages are returned to us we do not receive them because we use fake return addresses.

If you gave us an incorrect address:
We are not responsible for packages that do not get delivered or get returned due to being provided an incorrect shipping address. Please make sure to double check that you have entered the correct information.

Someone at my address refused the package:
If you live with multiple people, please make sure to watch your tracking and be home when the package is being delivered, we are not responsible for someone else at your address refusing the package.

For all other cases of packages being returned to sender:
We will evaluate these case to case and we may compensate you.

DAMAGED, DEFECTIVE OR INCORRECT PRODUCT

If for any reason the products you have purchased from us are damaged, defective or incorrect, please provide a video to show the product is not working. Include in your video your order number, e.g. a handwritten note of the order number next to the product) and contact us within 2 days of receipt of delivery to resolve this problem. No refunds/exchange for product if it was damaged or compromised due to customer taking it apart. Resolutions may include store credit or reshipment. We want to make it right for you!

MISSING PRODUCT

To protect your purchase and to expedite the resolution process, please provide a video of the complete unboxing from opening your package and laying out all items within every time, just in case there are missing or incorrect products. Photos are NOT sufficient proof. We strive to minimize errors during order fulfillment but sometimes mistakes happen. If you are missing any product, please provide the video as proof that the product was missing at the time of unboxing (video of the complete unboxing from opening the package to taking out each item and checking them), within 2 days of receipt. Without the unboxing video, we cannot provide any resolution.

If you are short product, please video or photograph the UNOPENED product on your scale so we can see how much you are short. We strive to minimize errors during order fulfillment but sometimes mistakes happen. We will either provide you with a store credit coupon for the missing portion or ship you the missing portion if we still have it in stock.

If you received the wrong product (you ordered it but got something different), please document (e.g video and/or photograph the product to provide for our review. Include in your video/photo your order number, e.g. a handwritten note of the order number next to the product.) and contact us within two days of receipt of delivery to resolve this problem. Resolutions may include store credit or reshipment. We want to make it right for you!

All Pictures/Video Proof must show sealed products in their original packaging.

UNWANTED PRODUCT

If you received the right product (you ordered it and got what you ordered) but decided that you no longer want it – unfortunately we do not accept returns for exchange or refund or credit for the following reasons:

1. After shipping and handling by the end-user, the product quality is already compromised.
2. Due to the nature of the products, returning products (if they are not properly vacuum-sealed to eliminate cannabis smell) is very risky and subject to parcel seizures.

UNSATISFIED WITH PRODUCT BASED UPON SUBJECTIVE QUALITIES

No refunds on products based on subjective criteria such as taste, color, smell, potency, ash color etc., as these are based on individual experiences, preferences and/or tolerance levels. Unless the product is defective, all sales are final.

PRODUCT MEDICAL EFFICACY

We do not offer medical advice nor guarantee the efficacy of the products we sell. Results are subjective due to an individual’s tolerance levels. These products are not intended to diagnose, treat, cure or prevent any medical ailments. Any information on our site is not intended to be a substitute for medical advice or treatment and not intended to cover possible uses, directions, precautions or effects of products that we sell. Unless the product is defective, all sales are final.

What if my product is damage upon opening?

Please provide us with the video mentioned above AND additional photos of the damaged product.  IF the product is damaged by Canada Post, and after careful review, we will only provide a credit or ship out a product up to 50% of the value.

SALES DISCLAIMER

All sale offers are limited to in-stock products; no rain checks are available. The offer is not valid on prior purchases or future purchases after the sale has ended.

Promotions have no cash value. Refunds of any portion of the purchase will require equal forfeiture of offer or amount equal to offer. Other restrictions (such as limit per customer) may apply.

We reserve the right to end or modify any promotion at any time, without notice.